Office Hours

Our providers see patients by appointment only, 8:00 A. M. – 5:00 P. M. – Monday through Friday. We have multiple providers at each location every day for your health care needs.
New Patients are welcomed for Preventative Care or Problem appointments. To meet the needs of our existing patients, we have same day / urgent appointment availability. We also have a limited number of early morning appointments (7:00 – 7:45 A. M.)
If you need to cancel an appointment we ask that you please provide us with 24-hour notice.

Patient Portal

We are excited to offer our patients the convenience of communicating with our office on-line. Click HERE and you will be directed to our portal where you can:

• Schedule an Appointment
• Request a Prescription Refill
• Ask a clinical question
• Complete Forms
• Pay your bill
• Request Medical Records
• Receive messages from your doctor

Telephone Calls

Our helpful employees answer the telephone from 8:00 A. M. – 4:45 P. M. Monday through Friday. If you have a clinical question or concern, our clinical staff is available during business hours and can answer your questions or schedule an urgent appointment. After business hours, all calls go to our answering service. The on-call physician is available to respond to your emergency medical needs.

For Prescription Refills we ask that you have the medication name and dosage, as well as the pharmacy name and telephone number. Refill requests require 24-48 hours for processing. We also offer a 24 hour prescription refill telephone line; please call 757-321-7515 and your prescription refill request will be processed.

For Lab Results we offer a 24 hour telephone results line, please call 757-321-7516 and your request will be processed.To request a copy of your Medical Records we offer a 24 hour telephone line for you to request your records. Please note that in order to process your request for the release any of your medical records, we will need to have you sign a Medical Release Form. By calling 757-321-7517 this process can be initiated.

Insurance

There are many different insurance plans and we have found that many Insurance Plans have different types of coverage. We recommend that prior to your appointment; you call your insurance company and verify that we are participating physicians with them.

We also recommend that you familiarize yourself with the specifics of your insurance plan. It is important for you to know the benefits of your policy. Co-payments are expected at the time of your visit.

For your convenience, we accept cash, check, Visa, MasterCard and Discover as methods of payment. Our Insurance Department is available from 8:00 to 5:00 Monday through Friday and can be reached directly at 757-481-9535.